Terms

# **Terms and Conditions of Use**

**Ntwaslou**  
**Effective Date: December 9, 2025**

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## **1. Introduction**

Welcome to **Ntwaslou**.

These Terms and Conditions of Use (the “Terms”) govern your access to and use of the Ntwaslou website, applications, services, features, and content.

Ntwaslou is a social networking platform that allows users to create accounts, communicate with other users, publish content, participate in groups and communities, and use the various services available on the platform.

By using Ntwaslou, you agree to:

- these Terms,
- the Privacy and Data Protection Policy,
- the Cookie Policy,
- the Community Guidelines,
- the reporting and moderation procedures,
- and all applicable laws and regulations.

If you do not agree to these Terms, you must stop using Ntwaslou services.

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## **2. Acceptance of the Terms**

### **2.1**

By accessing or using Ntwaslou, you acknowledge that you have read, understood, and agreed to these Terms.

### **2.2**

Certain features or services may be subject to additional terms. Where applicable, those terms will be presented to you.

### **2.3**

Ntwaslou may update these Terms when necessary, including due to changes to the platform, its services, or applicable regulations.

### **2.4**

The updated version will be published on this page together with a new effective date.

Where legally required, users may be informed of material changes.

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## **3. Eligibility and Age Requirements**

### **3.1**

You must be at least **16 years old**, or meet the minimum legal age applicable in your country.

### **3.2**

By using Ntwaslou, you confirm that you have the legal capacity required to use the service and enter into a binding agreement where applicable.

### **3.3**

Where the user is a minor, applicable rules concerning minors must be respected and parental or legal guardian consent must be obtained where required by law.

### **3.4**

Ntwaslou may take appropriate measures where there are reasonable grounds to believe that an account does not meet applicable age requirements.

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## **4. Account Registration**

### **4.1**

Certain Ntwaslou features may require you to create an account.

### **4.2**

You agree to provide accurate, complete, and up-to-date information when requested.

### **4.3**

You may not create an account for fraudulent purposes, to impersonate another person, or to bypass security measures or account restrictions.

### **4.4**

You may not create an account on behalf of another person without their authorization.

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## **5. Account Security**

### **5.1**

You are responsible for maintaining the confidentiality of your login credentials.

### **5.2**

You must not share your password or authentication codes with third parties.

### **5.3**

You should notify Ntwaslou as soon as possible if you believe that your account has been accessed without authorization.

### **5.4**

A session or account may be temporarily restricted when suspicious activity or a security risk is detected.

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## **6. Lawful Use of the Platform**

Ntwaslou must be used lawfully and responsibly.

You must not use the platform to:

- violate applicable laws or regulations,
- commit fraud or scams,
- impersonate another person,
- access accounts or systems without authorization,
- disrupt or attempt to disrupt the platform,
- distribute malware,
- unlawfully collect personal data,
- bypass security measures or technical restrictions.

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## **7. User Conduct and Community Guidelines**

Users must respect other members of the Ntwaslou community.

The following are prohibited:

- harassment or cyberbullying,
- threats,
- hate speech,
- discrimination,
- incitement to violence,
- sexual exploitation or abuse,
- sexual content involving minors,
- impersonation,
- scams and fraudulent activity,
- unlawful disclosure of another person's personal information,
- content intended to cause serious harm to others.

Depending on the seriousness of a violation, Ntwaslou may remove content, restrict features, suspend an account, or terminate an account.

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## **8. Illegal or Harmful Content**

Users may not publish or share content that violates applicable law or the rights of others.

When content is reported or identified as potentially unlawful or in violation of the platform rules, Ntwaslou may:

- review the content,
- restrict access to it,
- remove it,
- suspend the associated account,
- or take another appropriate measure.

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## **9. User-Generated Content**

### **9.1**

You retain ownership of the content you create and publish on Ntwaslou, subject to third-party rights and applicable law.

### **9.2**

By publishing content, you grant Ntwaslou a worldwide, non-exclusive, royalty-free license, to the extent necessary to operate the service, to host, store, process, technically reproduce, display, and distribute that content through the platform.

### **9.3**

This license does not transfer ownership of your content to Ntwaslou.

### **9.4**

You remain responsible for the content you publish.

### **9.5**

You represent that you have all rights and permissions necessary to publish the content you upload.

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## **10. Public Content and Privacy**

Depending on your privacy settings and the feature you use, certain posts, photos, files, or information may be publicly accessible.

You should review your privacy settings before publishing personal or sensitive information.

You must not publish another person's personal information without an appropriate legal basis or authorization where required.

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## **11. Intellectual Property**

Elements owned or licensed by Ntwaslou, including:

- the Ntwaslou name and brand,
- logos,
- designs,
- user interface,
- software,
- original text,
- graphics,
- visual elements,

may be protected by intellectual property laws.

Unauthorized copying, modification, distribution, or commercial exploitation is prohibited.

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## **12. Copyright and Third-Party Rights**

If you believe that content published on Ntwaslou infringes your copyright, trademark, or another legal right, you may submit a report through the appropriate reporting channels.

The content may be reviewed and, where justified, removed or restricted in accordance with applicable law and procedures.

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## **13. Advertising and Sponsored Content**

Ntwaslou may provide:

- advertisements,
- sponsored content,
- commercial offers,
- affiliate links,
- advertising services for businesses and advertisers.

Advertising or sponsored content may be identified as such where required.

The presence of an advertisement does not necessarily constitute an endorsement or guarantee by Ntwaslou of the advertised product or service.

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## **14. Paid Services**

Ntwaslou may offer certain paid features or services.

Before a purchase, essential information concerning the price and service will be provided where required.

Payments may also be subject to the terms of the payment provider used.

Mandatory consumer rights remain applicable.

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## **15. Cancellation and Refunds**

When a paid service is purchased, applicable cancellation, withdrawal, or refund rights depend on the nature of the service and the applicable law.

Certain legal exceptions may apply, including where a digital service begins at the user's request under the conditions permitted by law.

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## **16. Reporting Content and Accounts**

Ntwaslou provides mechanisms for reporting content or accounts that may violate applicable law, these Terms, or the Community Guidelines.

Reports may concern:

- potentially illegal content,
- scams,
- harassment,
- hate speech,
- threats,
- impersonation,
- privacy violations,
- intellectual property violations,
- harmful content,
- or other violations of the platform rules.

Reports should be submitted in good faith and, where possible, contain sufficient information to allow an appropriate review.

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## **17. Handling of Reports**

After receiving a report, Ntwaslou may assess the information provided and take appropriate action.

Possible actions may include:

- taking no action where no violation is identified,
- removing or restricting content,
- restricting certain features,
- suspending an account,
- terminating an account,
- or taking another action permitted by law.

The handling of reports depends on their nature, severity, applicable rules, and legal obligations.

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## **18. Moderation Decisions and Appeals**

When action is taken against content or an account, users may, where applicable, have the ability to request a review or appeal the decision through the procedures made available by Ntwaslou.

This may apply where a user believes that a decision was made in error or that their content did not violate the applicable rules.

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## **19. Digital Services and Regulatory Requirements**

As an online social networking platform, Ntwaslou seeks to implement the digital and regulatory procedures applicable to its activities.

These procedures may include:

- reporting mechanisms,
- complaint handling,
- content moderation procedures,
- user protection measures,
- transparency concerning certain moderation decisions,
- and appeal mechanisms where legally required.

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## **20. Automated Systems**

Ntwaslou may use automated or partially automated tools to help:

- detect spam,
- identify suspicious activity,
- protect accounts,
- prevent fraud,
- improve platform security,
- detect certain categories of potentially prohibited content.

The use of automated systems does not mean that all decisions concerning users are made exclusively by automated means.

Certain cases may be reviewed by authorized personnel where appropriate.

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## **21. Private Messages**

Private messages are intended for communication between users participating in a conversation.

You must not use the messaging system to send:

- threats,
- scams,
- malware,
- illegal content,
- or content that infringes the rights of others.

Certain technical information relating to messaging may be processed when necessary to provide the service, maintain security, prevent abuse, or comply with legal obligations.

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## **22. Third-Party Links and Services**

Ntwaslou may contain links to third-party websites or services.

Ntwaslou is not responsible for:

- the content of third-party websites,
- their privacy policies,
- their terms of use,
- or their commercial practices.

You should review the terms and policies of third-party services before using them.

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## **23. Privacy and Data Protection**

Personal data is processed in accordance with the Ntwaslou Privacy and Data Protection Policy and applicable law.

Depending on applicable legislation, users may have rights including:

- the right of access,
- the right to rectification,
- the right to erasure,
- the right to restriction of processing,
- the right to object,
- the right to data portability,
- the right to withdraw consent where processing is based on consent.

For more information, please consult our **Privacy and Data Protection Policy**.

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## **24. Cookies**

Ntwaslou may use cookies and similar technologies to:

- operate the platform,
- maintain login sessions,
- remember certain preferences,
- improve performance,
- and analyze certain usage where permitted.

Where required by law, consent may be requested before non-essential cookies are used.

For more information, please consult our **Cookie Policy**.

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## **25. Account Suspension and Termination**

Ntwaslou may suspend, restrict, or terminate an account where necessary, including in cases involving:

- violation of these Terms,
- violation of applicable law,
- fraud,
- abuse of the platform,
- risks to user or platform security,
- significant legal or technical risks.

Where appropriate and legally permitted, users may be informed of the reasons for the action taken.

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## **26. Account Deletion by the User**

Users may request deletion of their account through the tools available on the platform or by contacting Ntwaslou.

Certain information may be retained after account deletion where retention is required or permitted by law or necessary for legitimate security, fraud-prevention, legal, or technical purposes.

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## **27. Service Availability**

Ntwaslou seeks to maintain the availability and stability of its services.

However, the service may occasionally be interrupted due to:

- maintenance,
- updates,
- technical problems,
- network failures,
- third-party service issues,
- or security incidents.

Continuous and uninterrupted availability cannot be guaranteed.

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## **28. Disclaimer of Warranties**

To the extent permitted by law, the services are provided on an availability basis.

Ntwaslou does not guarantee that:

- the service will always be error-free,
- all features will always be available,
- the service will work on every device,
- or Internet use will be completely free of risks.

Nothing in this section limits mandatory legal consumer rights.

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## **29. Limitation of Liability**

To the extent permitted by applicable law, Ntwaslou shall not be liable for damages resulting from:

- improper use of the platform,
- a user's violation of these Terms,
- content published by another user,
- third-party services,
- or events reasonably outside Ntwaslou's control.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

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## **30. Force Majeure**

Ntwaslou shall not be liable for delays or failures to perform certain obligations where caused by circumstances reasonably beyond its control, including:

- natural disasters,
- major infrastructure failures,
- large-scale cyberattacks,
- conflicts,
- government actions,
- major network outages.

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## **31. User Responsibility**

You are responsible for your use of Ntwaslou and for the content you publish.

To the extent permitted by law, you may be responsible for consequences resulting from your violation of these Terms, applicable law, or the rights of third parties.

This provision does not limit mandatory consumer rights.

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## **32. Accessibility**

Ntwaslou seeks to improve the accessibility of its services for different users, including people with disabilities.

Accessibility issues may be reported through the available support channels.

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## **33. Platform Security**

Ntwaslou seeks to implement appropriate technical and organizational measures to help protect the platform and user accounts.

You must not:

- attempt to hack Ntwaslou systems,
- access another user's account,
- bypass security measures,
- distribute malware,
- launch malicious automated attacks,
- or disrupt platform services.

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## **34. Security Vulnerability Reporting**

If you discover a security vulnerability that may affect Ntwaslou or its users, we encourage you to report it responsibly through the available security channels.

You must not exploit vulnerabilities to access other users' accounts or data or publicly disclose confidential security information.

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## **35. Applicable Law and Consumer Rights**

These Terms apply subject to mandatory laws applicable in the user's place of residence.

Where European consumer protection rules apply, the rights granted under those rules remain fully protected.

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## **36. Dispute Resolution**

In the event of a problem or dispute, users are encouraged to contact Ntwaslou first in order to seek an amicable solution.

This does not prevent users from exercising their legal rights or contacting competent authorities or courts where permitted by law.

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## **37. Severability**

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The affected provision shall, where possible, be interpreted in a manner that preserves its intended legal purpose.

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## **38. No Waiver**

The failure of Ntwaslou to immediately enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.

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## **39. Updates to These Terms**

These Terms may be updated from time to time due to:

- changes to the services,
- new features,
- legal or regulatory developments,
- security improvements,
- or changes to the platform.

The updated version will be published on this page.

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## **40. Contact Information**

For questions concerning these Terms, reports, security issues, or legal matters:

📧 **Support:** support@ntwaslou.com

📧 **Privacy:** privacy@ntwaslou.com

📧 **Security:** security@ntwaslou.com

📧 **Legal:** legal@ntwaslou.com

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# **Ntwaslou – A Safe and Responsible Community**

By using Ntwaslou, you contribute to building a digital community based on:

**Respect • Privacy • Security • Transparency • Responsible Freedom of Expression • User Protection**